industrial compressed air expert
Matern Staffing is hiring a Service Scheduling Coordinator (job 4221) for a leading industrial equipment and compressed air solutions company in Fredericksburg, VA. In this role, you’ll be the connection between customers and field service technicians, coordinating preventive maintenance and repair appointments while helping ensure technicians are scheduled efficiently and customers receive timely, dependable service.
This is a great opportunity for someone who is organized, customer-focused, and comfortable managing a fast-moving schedule. If you enjoy solving problems, communicating with customers, and keeping multiple priorities moving at once, this could be a great fit.
Salary:
- $42,500 – $48,000/yr
Schedule:
- Monday – Friday, 8am-5pm
What You’ll Do:
- Coordinate and schedule preventive maintenance, service, and repair appointments with customers
- Manage technician schedules based on availability, location, customer needs, and service priorities to maximize efficiency and utilization
- Communicate scheduling dates, service expectations, and scope of work clearly with customers
- Create and maintain service orders, notifications, and related documentation within SAP and other service systems
- Maintain accurate service records and update branch scheduling calendars
- Review service history and customer information to help identify scheduling needs or potential issues
- Adjust technician routes and group service calls geographically to improve efficiency and response times
- Work closely with technicians, service teams, and branch personnel to ensure a smooth customer experience
- Respond to customer questions and concerns, troubleshoot scheduling issues, and escalate more complex situations when needed
What You’ll Need:
- High school diploma or GED required; college degree preferred
- Strong customer service, communication, and phone skills
- Excellent organization and ability to manage multiple schedules and priorities
- Strong problem-solving skills with the ability to adapt when schedules or customer needs change
- Comfortable working with computers and multiple systems simultaneously
- Proficiency with Google Workspace
- SAP experience preferred
- Ability to communicate professionally with customers, technicians, and internal teams
- Strong attention to detail and accuracy
- A team-oriented mindset with empathy, patience, adaptability, listening skills, and sound decision-making
About our Client:
Our client is a global leader in compressed air systems and industrial equipment solutions, providing innovative products, service, and support to customers across a wide range of industries. Their Fredericksburg-area operations are supported by a team focused on technical expertise, reliability, efficiency, and exceptional customer service.
About Matern Staffing:
For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.
Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.
Matern Staffing is an equal opportunity employer.