Merchandise Assistant

Matern Staffing is hiring a Merchandise Assistant (job id 2563) for a nonprofit organization in Stafford, VA. As a Merchandise Assistant, you’ll use your friendly personality and attention to detail to fulfill orders, handle returns, manage inventory, and assist customers in person or over the phone.

The Merchandise Assistant plays a crucial role in supporting the overall mission of the nonprofit organization by ensuring efficient operation of merchandise sales, providing excellent customer service and maintaining accurate inventory records. They also contribute to the organization’s reputation and effectiveness in serving its community.

This is a contract-to-hire position with weekday hours.

Salary:

• $16/hr

Schedule:

• Monday thru Friday, 8am-4:30pm

What You’ll Do:  

• Fulfill orders by pulling, preparing, and double-checking items from Shopify online store. Print shipping labels and pack orders accurately 
• Handle returned orders by inspecting merchandise, processing customer credits or exchanges, updating inventory in Shopify, and noting customer orders 
• Receive merchandise, verify against packing slips, and update inventory in the POS system accurately 
• Manage inventory control including counting, preparing, packaging, labeling, and updating inventory for conferences/conventions. Assist in setting up remote stores and provide customer assistance using POS systems. 
• Read and respond to work-related emails, troubleshooting and resolving issues to customer satisfaction 
• Answer office phones and assist walk-in customers  
• Assist in mailing gold plates by utilizing spreadsheets, sending to designated recipients, and updating member accounts 
• Assist with physical inventory counts, preparing for sales events, in-person conferences, preparing for audits, cross-training in other departments, providing merchandise reorder recommendations, and creating/presenting purchase orders as needed  

What You’ll Need: 

• Friendly and positive personality for greeting customers and collaborating with teammates in the office 
• Strong computer skills 
• Active listener who collaborates effectively with teammates, always ready to step in to help 
• Calmly and efficiently adapts, sees the potential for opportunity when challenges present themselves 
• Strong organization and prioritization skills
• Ability to travel to conferences upon permanent hire

About our Client: 

For over 100 years our client has been preserving traditions & promoting the interests of various military personnel and those honorably discharged from service. They provide membership benefits, offer mentorship, career counseling, veteran support, assisting with transitions, and providing opportunities for family. 

About Matern Staffing:

For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive. 

Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization. 

Matern Staffing is an equal opportunity employer.