Matern Staffing
Matern Staffing is currently recruiting a Member Service Representative (job id # 2367) at a utility company in Fredericksburg, VA. The position is responsible for providing over the phone and in-person service to the customer base. There are multiple openings and an excellent benefits package upon permanent hire (see below).
As a Member Service Representative you’ll be an important first point of contact in resolving customer questions and issues. The Member Service Representative will be someone the customer trusts to help them through their concerns. You’ll balance your calm demeanor with your quick thinking and analytical skills to identify and solve problems.
This position includes PAID training classes set to begin in spring 2024 with a hybrid schedule TBD.
Salary:
- $20/hr
- Upon permanent hire, employee is eligible for pay increase to $25/hr
- Potential bonus/incentive program availability
Benefits:
- Upon permanent hire, employee is eligible for vacation pay, holiday pay, sick leave, medical, dental, vision, 401K, tuition assistance, wellness support and more
Schedule:
- Training 8am-5pm hybrid schedule (dates TBD)
- After training, schedule could be any shift starting at 7am and ending at 7pm (must be flexible)
- Hybrid schedule (alternate weeks in office and at home)
What You’ll Do:
- Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
- Make outbound customer calls to promote and sell a product or service
- Develop and maintain sales material and current product knowledge
- Research account status and identify account issues
- Process disconnection and reconnection requests
- Enroll customers and resolve enrollment issues
- Provide price quotes to prospective customers
- Initiate collection activity on past due accounts
What You’ll Need:
- Previous experience in an inbound/outbound call center environment
- Previous face-to-face customer service experience
- High school diploma or GED
- Outstanding phone etiquette and polished written and verbal communication skills
- Calm demeanor when processing tough questions or issues
- Bring strong quantitative, analytical and problem skills to each workday
- Ability to identify areas for process improvements
- Ability to pass background requirements in criminal, credit report and drug screen
About our client:
Our client is a member-owned utility that provides electric service to nearly 170,000 connections for member-owners from the Blue Ridge Mountains to the tidal waters of the Chesapeake Bay. Their goal every day is to provide affordable and reliable electric service to our neighbors.
About Matern Staffing:
For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.
Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.
Matern Staffing is an equal opportunity employer.